North Florida hCare Access Help

iPad Installation Instructions

To begin, tap the App Store app.

Tap The App Store App

Type Citrix Receiver for iPad into search tool, then tap Search to continue.

Tap Search At The Top Right And Search For Citrix Receiver for iPad

Tap INSTALL to continue.

Tap Install

Tap INSTALL APP to begin installing the Citrix Receiver for iPad app.

Tap Install App

Enter your Apple ID Password, then tap OK.

Enter Your Apple ID Password And Tap OK

After the installation completes, tap the Citrix app to continue.

Tap Citrix App On Home Screen

Tap the Add Account button to begin configuration.

Tap the Add Account button to begin configuration

Type into the Address field.
Next, type VDI Portal into the Description field.
Tap on Web Interface, then tap Save to continue.

Note: you may have to click the “arrow” in order to get to the web interface option. If so. Select Manual Set up…

Tap Help At Bottom Left, Then Manual Setup

Tap on the Apps tab on the right to view list of accounts (with System upgrades the list of accounts may be located in a different area, but on the same screen).

Enter hCare Access Server Information Then Hit Save

Tap VDI Portal to logon.

Enter hCare Access Server Information Then Hit Save

Enter your User Name and Password, then click Log On

Enter Login Credentials

Please take a moment to read our new Security Enhancements, then click Continue to begin setting up four Security Questions.

Security Enhancement Notes

Select and answer four Security Questions (avoid using symbols in any of your answers). If you're not using a public computer, select Yes to have your PC remember your answers. Click Continue to proceed.

Select And Answer Security Questions

Verify that your questions and answers are correct, then click Finish to proceed (Click Update your Settings if you need to correct an answer).

Verify Security Questions And Answers

It is not necessary to download the Citrix Client. Click on Already installed to continue.

Tap Already Installed To Continue

Your hCare Access Workstation will launch automatically.

hCare Access Workstation Connecting...

To learn more about using your hCare Access Workstation, click here.

hCare Access Workstation